US warehouse orders ship only with FedEx, from California. The price includes shipping and tax to the contiguous United States.
Delivery is limited to the lower 48 US states. We do not ship to Hawaii, Alaska, US territories, APO/FPO addresses, or P.O. boxes. For those areas, contact us for a quote before you order.
Most in-stock orders arrive in 8–15 days from the day you order. That total includes the time to leave our California warehouse and FedEx transit. Some colors arrive in about 25 days. Use the green delivery line on the product page for the option you select.
We hand packages to FedEx Monday to Friday. FedEx does not typically deliver on weekends or holidays. The driver leaves the package at the first ground-level entrance: front door, porch, or garage. This does not include carrying it upstairs, unpacking, or assembly.
Large pieces, including the recliner and desks, ship by FedEx as well. You may need a second person to move the carton inside.
Every US warehouse order ships with FedEx. The delivery estimate on the product page includes dispatch from our California warehouse and FedEx transit, and it is not guaranteed. We ship Monday to Friday. FedEx does not typically deliver on weekends or holidays. The driver leaves the package at the first ground-level entrance (front door, porch, or garage).
Recliners, desks, and other large pieces also ship with FedEx. Use the estimate on the product page. FedEx leaves the carton at the curb or the first ground-level entrance. Delivery does not include unpacking, assembly, or taking packaging away. You may need another person to move the carton inside.
If the address is an apartment with a front desk, a very narrow drive, or a side door, contact us before you order so we can confirm FedEx can deliver there.
If you miss the delivery, FedEx may try again or hold the package. Contact us the same day if the tracking stops moving.
In-stock orders arrive in 8–15 days from the day you order. Some colors arrive in about 25 days. Use the estimate on the product page for the option you select. That time includes warehouse dispatch and FedEx transit. Dates are estimates. Weather, FedEx, and inventory can change them.
You can hold an order before it ships. Add a note at checkout, or message us, and tell us the date you want it sent. We will keep it at the California warehouse until then, as long as it has not shipped. If the delay is a long time, we cannot guarantee the hold.
One order can arrive in more than one FedEx box, or on different days, when items are packed separately or are not in stock together. You will get a tracking number for each shipment.
Message us with your order number. We will check the FedEx delivery record. If the shipment is confirmed lost, we will replace it. We do not refund an order that was delivered and then reported missing without that check.
If FedEx cannot deliver because the address is wrong, or the shipment is refused, a second delivery or a return can add fees. Contact us as soon as you know there is a problem.
If a carton arrives clearly damaged, do not accept it if the driver is still there. Photograph the carton and message us right away.
After the order ships, we email the FedEx tracking number. You can also open your account on ingrem.com to see the order.
